Shipping Policy

We understand that you are excited to receive your order! At GRAND LONDON, we do our best to ensure a smooth and reliable shipping process.

Average Delivery Times

We are committed to providing excellent value for money. To achieve this, we ship our products directly from our supplier, allowing us to save on transportation, storage, and packaging costs while offering our products at a competitive price.

  • Order Processing Time: All orders are processed within 24 hours (except on the weekend).

  • Estimated Delivery Time: Standard delivery takes between 7 - 21 days depending on your location.

Please note that external factors such as extreme weather conditions, customs processing, or carrier delays may impact delivery times.

Free Shipping on All Orders

We are happy to offer FREE shipping on all orders, delivered straight to your home at no extra cost.

Track Your Order

Want to stay updated on the status of your package? You can track your order via our Track & Trace page. Your tracking information will be available online 2 - 3 days after placing your order.

Questions About Your Order?

If you have any concerns or need assistance regarding your shipment, please feel free to reach out to our team.

We strive to fulfill our shipping commitments, but in rare cases, unforeseen circumstances may cause slight delays. We appreciate your patience and trust in GRAND LONDON !

Tous les paiements effectués sur notre site sont sécurisés grâce à des technologies de cryptage conformes aux normes internationales. Vos informations de paiement sont protégées à chaque étape de la transaction. Toutes les transactions sur notre site Web sont traitées en EUR (€).

Chez Duchêne Bordeaux, vous pouvez payer facilement et en toute sécurité avec les méthodes suivantes :

Google Pay

Apple Pay

PayPal

Visa

Mastercard

Maestro

American Express

Contactez-nous

Heures d’ouverture du service clientèle

  • Lundi – vendredi : 09h00 à 17h00
  • Samedi et dimanche : 10h00 à 17h00